Customer Support & Complaints
Payments, listings, accounts or complaints — we reply within a few hours, every day of the week.
Frequently asked questions
How do I pay for a listing?
Choose your package (Regular, Prime, VIP or VVIP), pick 1/30/90 days and pay by M-Pesa STK push or via our Buy Goods Till. Your listing goes live in minutes.
What happens when my subscription ends?
Your profile is automatically un-published from the frontend the moment your subscription expires. Renew anytime from your dashboard to go live again instantly.
Can I change my location?
Yes. Edit your profile from the dashboard and your new location appears on the frontend automatically — no need to wait for approval if your listing is active.
I paid but my profile is not live.
Contact support with your M-Pesa confirmation code or till payment reference and we will sort it out within a few hours.
How do I report a fake or unsafe profile?
Use the complaint form on this page (or the "Report this profile" link on any listing). All reports are confidential.
The site must only have 18+ content.
Absolutely. By law, everyone who lists on Nairobi Gold must be 18+. Report any underage content immediately and we will remove it and report to the authorities.
Report a problem / file a complaint
Fake profiles, wrong photos, bad service or billing issues — tell us what happened and we will investigate.